CUSTOMER SERVICE AGREEMENT

ORDERS
You will receive an email confirmation regarding your order directly after purchase. If you have not received or have questions about a confirmation please email us at sales@deborahpagani.com. Deborah Pagani reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by the company. If you have a specific question regarding availability, sizing, or anything else please contact us at sales@deborahpagani.com or by contacting our office at
1-646-546-5515.

DELIVERY
Estimated delivery times for items not in stock are between 4-6 weeks. Items that are in stock will ship immediately. You will be notified via email when your order ships and sent the tracking information. A sales representative will notify you if there are any issues or delays with the time frame. We will try our best to make sure everything is delivered to you as fast as we can!

SHIPPING
Orders over $200 receive free standard shipping within the United States. If you choose a personal delivery a representative will be in contact with you to schedule the dropoff. If you would like to make a purchase outside of the united states, please contact us at sales@deborahpagani.com and we will have a sales representative contact you with additional details including shipping fees, expected delivery, etc.

RETURNS & EXCHANGES
Unworn jewelry is eligible to be returned for store credit or exchange within 7 days of delivery. Exchanges or Store Credit will only be provided if the item is returned with the security tag still attached. All pieces made to order are final sale. Any piece in stock unaltered or unsized, will be eligible for store credit. If you have a question regarding custom pieces or special order please contact sales@deborahpagani.com. Returns that do not meet our policy will be returned back to you without a refund.

REPAIRS
If you see something wrong with your purchase, or would like to resize please reach out to us at sales@deborahpagnai.com with a picture of the error and the confirmation number in the subject line.

SALES TAX
Sales tax is applicable on all orders shipped within New York at the current local rate. Orders shipped outside of New York state are not liable for sales tax. For all international sales, local duties and fees will apply whenever applicable at the most current rates.